Prior to shipping, all orders are verified to be in excellent condition. However, your happiness and satisfaction will always be our top priority so for requests of returns and exchanges, please email us at firstname.lastname@example.org strictly within three (3) business days upon receipt of your order/s. Failure to inform us within the stated duration automatically forfeits your opportunity for a return or exchange.
Products for return/exchange:
- Must be in their original packaging with all the tags and inserts included
- Must not show any sign of wear and tear, marks and scratches, or any kind of damage other than those that you have previously stated in your email.
All shipping fees required to fulfill the return and exchange process (i.e. product going to us and then back to you) will be care of the patron.
What are the qualifications for a return and/or exchange?
The product has a defect? Send it back to us for an exchange provided the defect is not due to buyer’s misuse or courier mishandling.* If you are exchanging for a higher priced item, you must cover for the price difference. If you are exchanging for a lower priced item, the price difference will be refunded via store credits and must be consumed within the next three (3) months upon grant.
*Any request for exchange is dependent on product availability at the time the request is made.
IMPORTANT: A request for an exchange of color is not covered in this policy not unless your item for exchange is out of stock.
What are the steps for a return and/or exchange?
- Email email@example.com with your order information and reason for the return/ exchange. For defective products, please take a photo of the product and attach on the email for reference. Note that defects resulting from courier mishandling or buyer’s misuse are not covered by this policy.
- We will review the request and contact you within 1-2 business days (Philippine time) with complete instructions.
How long does the return and exchange process take?
Depending on product availability, this usually takes 5-10 business days upon receipt of item.
What is your return policy for sale items?
All sale items are non-refundable and are not covered by our return and exchange policies. They are, however, still covered by our repairs policy. Visit our FAQ page, Bag Care section for full details on how to get free repair done with us.