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Returns and Exchanges


Prior to shipping, all orders are verified to be in excellent condition. However, your happiness and satisfaction will always be our top priority so for requests of returns and exchanges, please email us at hello.shophumi@gmail.com strictly within three (3) calendar days upon receipt of your order/s. Failure to inform us within the stated duration automatically forfeits your opportunity for a return or exchange. 

Products for return and exchange: 

  1. Must be in their original packaging with all the tags and inserts included
  2. Must not show any sign of wear and tear, marks and scratches, or any kind of damage other than those that the customer have previously stated in their email

What are the qualifications for a return and exchange? 

1. A significant physical defect or damage that can no longer be repaired
2. A significant and deep stain or dirt that cannot be removed
3. Wrong product (item, size, or color) delivered
4. An exchange of color

Note: Any request for exchange is dependent on product availability at the time the request is made.

The following reasons, however, will not qualify for a return and/or exchange:

1. Change of mind: Once a customer checks out, we assume that mindful consumption was practiced. So please ensure that you only pay for what you love and need as we are unable to exchange or provide refund for a customer's change of mind.

2. Buyer's misuse or negligence: Bags getting in contact with clothes that transfer color, straps breaking due to over packing, adorable pets chewing up on bags (😭😭😭), and any other incident of similar nature that was not caused by faulty production is not covered in this policy 

3. Courier mishandling: We never ship our products with bags folded in half. If you receive them this way with irreversible damage (note that some bags may handle some weathering due to its softness so give it 48 to 72 hours to see if it can come back to its proper shape), it is best to assume the courier mishandled the product. We will not be able to directly refund you but we will file a request on your behalf for the courier to reimburse you instead. 

What if the item for return and exchange is no longer in stock? 

If an ordered item with irreversible damage is requested for exchange but stocks are no longer available, customer may choose from any of the following to compensate:

  • Choose another color of the same design
  • Choose another product with the same or higher value (any balance should be settled before they are delivered to the customer)
  • Wait for restock (if applicable)
  • Refund full value via store credits

Do I need to pay the shipping fee to facilitate the exchange? 

It depends on the case at hand.

  • For wrong product or color delivered: Humi shoulders all related shipping fees to facilitate exchange
  • For request of color exchange: Customer shoulders all related shipping fees to facilitate exchange
  • For request of product exchange due to irreversible damage: Humi shoulders all related shipping fees to facilitate exchange

The above policies apply provided we are made aware of the request within 3 calendar days upon receipt of item. Beyond this and customer will handle all related shipping fees to facilitate exchange so kindly check your parcels soon upon receipt :)

What are the steps for return and exchange?

  1. Email hello.shophumi@gmail.com with your order information and reason for the return and exchange. For defective products, please take a photo of the product and attach on the email for reference. Note that defects resulting from courier mishandling or buyer’s misuse are not covered by this policy.
  2. We will review the request and contact you within 1-2 business days (Philippine time) with complete instructions.

I want to return a product for repair. How do I go about this? 

Check out our guide for repairs here

How long does the return and exchange process take?

Depending on the case, this usually takes two (2) to five (5) working days upon receipt of the item you wish to exchange.

What is your return policy for sale items?

All sale items are final and are non-refundable and not covered by our return and exchange policies.