Frequently Asked Questions


(1) How do I place an order?

  1. Visit
  2. Click "Shop" and select from our product categories.
  3. Click on the product image you'd like to purchase and input intended quantity. For specific items, option to personalize/ add blind stamping is indicated. Click on the link to add the service.
  4. Once done, click "Add to Cart".
  5.  If you want to add more items in your cart, click "Continue Shopping". Otherwise, click "Check out".
  6. Upon check out, fill in all fields with your contact details and shipping information.
  7. Choose your shipping method and payment option (Paypal, BPI or BDO Bank Deposit).
  8. Select "Complete Order".
  9. Wait for an email confirming your order along with payment instructions.

(2) Do I need an account to place my order?


Not necessarily. But if you set one up, you won’t need to log in your shipping details all over again, making your online shopping experience the easiest ever!

(3) Do you ship internationally?

Not formally but we can process for a minimum single transaction order of Php 5,000 (or an estimate of 100 USD) to make international shipping and handling fees worth it. We're working on it, though, and we'll get back to you once we're ready to cascade it as a standard option.

To make a request or inquiry, kindly email us ( and include a complete list of your orders and your shipping address. 

(4) Do you have a showroom?

No, we don’t. We currently sell all of our products online directly to our customers. We also join a few pop-ups annually which we announce on our Instagram and Facebook page.


(1) What are your modes of payment?

Credit Card (also through Paypal)
BPI/BDO Online or Bank Deposit (bank information will be emailed immediately after you have successfully placed in your order)

(2) I'm paying through bank deposit. When do I need to pay my order/s?

Upon receipt of our order confirmation, you are automatically given two (2) working days to finalize your payment and send us your proof of payment.

UPDATE (as of July 8, 2020): In light of quarantine policies, we are extending order reservations and payment settlements to five (5) days. 

(3) Where do I send my proof of payment?

Please email us a clear copy of your proof of payment/ online fund transfer at Proofs of payment sent in other platforms apart from the email mentioned may not be confirmed for shipping.

(4) Why do you have payment deadlines?

We have very limited stocks for each design so payment deadlines allow us to separate patrons from online window shoppers. In which case, we need to prioritize dispatching a product for a paying patron versus shoppers who have yet to make up their minds :)



(1) What are your office hours? 

Our Customer Support team will be happy to help you on the following schedules: 

  • Monday to Friday, 9AM to 5PM (Philippine time)
  • Saturday, 9AM to 1PM (Philippine time) 
  • Sunday: Closed

We are offline every Sunday. For any other inquiries outside of our office hours, our website is online 24/7 for all your shopping needs, whatever time of day, wherever you are in the world!

(2) When do you process orders?

All orders and proofs of payments are attended to and processed on the following schedules:

  • Monday to Friday, 9AM to 5PM (Philippine time)
  • Saturday, 9AM to 1PM (Philippine time) 
  • Sunday: Closed


(1) When are your shipping days and cut-offs?

In light of the pandemic, orders are shipped out every Tuesdays and Thursdays only. Confirmed payments will be scheduled on the most immediate shipping dispatch schedule for the week.


(2) How much is shipping?

All shipping and handling fees are calculated after check-out with the following standard rates:

Single Transaction Orders less than Php 5,000.00
Metro Manila - Php 150.00
Special Luzon (Bulacan, Cavite, Rizal) - Php 250.00
Provincial - Php 300.00

Single Transaction Orders Php 5,000 and above
Metro Manila - Free
Special Luzon (Bulacan, Cavite, Rizal)- Php 250.00
Provincial - Php 300.00
We are continually looking for the best delivery partners to bring you your Humi bag/s so note that standard fees may change without prior notice.

(3) How long does shipping take?

  • Metro Manila: 4 to 7 working days upon order dispatch
  • Outside Metro Manila: 7 to 14 working days upon order dispatch

Safe to expect possible delays due to high volume of orders, enforced skeleton workforce, and limited shipping cargos available with the ongoing pandemic. We would appreciate your patience at this time.

    IMPORTANT: Lead times above do not apply for orders with monogram work.

    (4) How can I track my package?

    Your tracking number will be emailed to you as soon as your order has been picked up by the courier. Patrons take full responsibility in tracking their package. However, should you hit major roadblocks, feel free to get in touch with us and we'll find ways to help you!

    (5) Do you offer same-day shipping?

    Yes, pickups via Grab/ Lalamove/ Mr.Speed/ Angkas is available upon checkout. These can be scheduled every Tuesdays and Thursdays as we continue to apply strict measures and limit exposure of our staff while the pandemic is ongoing.

    Customers are responsible for booking and paying the rider directly. Exact pick-up details from our Pasig HQ will be provided upon receipt of proof of payment. Personal pick-ups are not allowed.


    (1) Do your bags come with a dust bag?

    Yes, all regularly-priced bags and slings come with a reusable dust bag made of muslin cloth or katsa. Items bought on sale do not come with dust bags.


    (1) How do I clean my bag?

    Not all vegan leathers are made the same so different levels of care are required. In general, we recommend that you keep your large bags in their dust bags when not in use. Also avoid from getting them into contact with clothing or fabric whose dye can easily transfer.

    For shallow stains, always start off with spot cleaning using simple soap and cold water. Hard cleaners or anything with acetone or alcohol should be avoided or used with caution as they may contribute to discoloration. 

    For deeper, harder to remove stains, kindly bring them directly to a professional leather cleaner to avoid further damage.

    (2) Do you offer free repairs?

    Yes we do!

    For damages made known to us within seven (7) calendar days upon receipt of item, we extend free repairs and free shipping related to the repair. 

    For damages made known to us within 30 calendar days (but beyond seven calendar days) upon receipt of item, we extend free repairs but client must shoulder all shipping fees related to the repair.

    We can no longer accept request for repairs for damages beyond 30 calendar days upon receipt of item.

    (3) Do you extend the same free repairs service to items bought on sale?

    All items bought on sale are considered final and are not covered by our standard Returns/Exchange and Repairs policy. However, we've since been a bit lenient about offering repairs for sale items (as we know the work in mall repair shops can sometimes be a bit hasty).

    Therefore, we offer free repairs service for items bought on sale if the damage has been made known to us within two (2) calendar days upon receipt of item. Note that the customer will shoulder all shipping fees related to the repair.

    To know what damages for repair can be covered by this policy, please read through the next FAQ.

    The no Return/ Refund/ Exchange policy for sale items still strongly applies.

    (4) What can be covered by the free repair?

    Our free repair service covers the following:

    • Repair of faulty stitching
    • Replacement and/or reattachment of defective hardware

    We want you to be happy with your purchase so please email us at for further instructions and we will make it right for you.

    (5) How long does the repair take?

    Depending on the nature of repair and hardware availability, repairs normally take 5 to 10 working days.


    (1) Do you give special discounts for bulk orders?

    Yes, but it only applies for our vegan leather essentials (for a MOQ of 30-50 pieces, depending on the product). Bags and slings are not available for bulk discounts.

    For those interested to purchase our existing items in bulk, please email us at

    (2) Why don't you hold discounts and price-offs often?

    We believe in fair pricing and not undervaluing the work and artistry that goes behind every product. Besides, we advocate purchase of products out of love rather than out of impulse :) Learn more about our take on fair pricing here.

    (3) Do you accept custom design work?

    Not anymore. However, our sister company ( specializes in custom work for branding, corporate giveaways, etc. We're managed by the same people so if you've had great experience with us before with your custom requirement, you can definitely expect the same with them! 

    (4) Do you accept resellers?

    No, we don't. As we continually work on the brand, we want to be able to have a close look and sell directly to our patrons. We have not authorized any other store or individual as an official reselling partner and we hold no responsibility for anyone claiming as such.


    (1) Are you open to product pull-outs or brand collaborations?  

    Shoot us an email at so we can review your pull-out request or ideas for collaboration. Note that we put importance and priority on aligned brand vision and story. 

    Are there any questions that you feel we have not answered on this page? Email us at and we'll be sure to respond to you soonest!