How can I make a request for return and exchange?
Fill out this form with complete details: https://bit.ly/humi_returns
We process requests for returns and exchanges for unused and unmarked products within 5 days upon delivery. This policy does not apply for items bought on sale.
Important: We may still review requests made beyond the allowable period of 5 days but not more than 14 days upon delivery. Should the request be approved, the customer will handle all related shipping fees regardless of the nature of request.
What qualifies for a return and exchange?
1. A significant physical defect or damage that can no longer be repaired
2. A significant and deep stain or dirt that cannot be removed
3. Wrong product (item, size, or color) delivered
4. An exchange of color
Note: Change of mind, monogrammed products, normal wear and tear, and courier mishandling (e.g. folding of bags in half - we never do this!) are not covered by this policy. If you believe your package experienced courier mishandling, email us (email@example.com) within 24 hours upon receipt of package so we can take necessary action with the courier.
Do I need to pay the shipping fee to facilitate the exchange?
Humi to shoulder all related shipping fees to facilitate exchange for:
- delivery of wrong product or product color
- delivery of product with irreversible damage
Customer to shoulder all related shipping fees for:
- request to change color of the product received
- requests for returns and exchange made after the allowable period of 5 days but not more than 14 days upon delivery, provided the request has been approved
In any instance that the returned item is not deemed faulty, we reserve the right to refuse the returned product/s and will proceed to sending them back to the customer at their expense.
How long will the return and exchange process take?
Depending on the case, this usually takes 2-3 working days upon request approval and Humi’s receipt of original product for exchange.
What if the item for return and exchange is no longer in stock?
- choose another color of the same design
- choose another product with the same or higher value than the product for exchange (any balance should be settled prior to delivery)
- wait for restock, if applicable
- convert the value of the product (excluding shipping fees) into store credits